This document outlines the shipping policy applicable to customers making purchases at www.pujahome.com. Should you have any inquiries, please feel free to reach out to our customer service team via Call/WhatsApp at +91-8955142837, available from 10:00 AM to 6:00 PM Indian Standard Time (IST), Monday through Saturday.
Order Processing Time
All orders placed on weekdays(Mon – Sat) before 12 PM will be promptly processed and dispatched on the same day. Orders placed after this time will be dispatched on the following business day. Orders made during the weekend or on public holidays will be shipped from our warehouse on the subsequent Monday or the next business day.
For international orders, please be aware that your package may be subject to import duties and taxes. It is your responsibility as the customer to settle these fees. We strongly advise you to consult with your local customs office prior to placing an order on our website, as these fees can vary and may have a significant impact. Unfortunately, we are unable to calculate these charges for you.
Tracking Your Order
Upon dispatching your order, we will send you a confirmation email containing tracking information. You will have the convenience of tracking your package directly through the carrier’s website.
Returns, Refunds, and Exchanges
Our utmost priority is your satisfaction with your purchase. To ensure your complete happiness, please refer to our comprehensive return and refund policy for in-depth details about our procedures.